Tips for navigating MNsure - KTTC Rochester, Austin, Mason City News, Weather and Sports

Tips for navigating MNsure


ST. PAUL, Minn. (KTTC) -- MNsure has released a list of tips for navigating the health insurance marketplace's website.

The tips, which are listed below, range from recommended browsers to how to make a payment. MNsure has extended the deadline for signing up for health coverage to Dec. 31. Coverage will begin Jan. 1, 2014. MNsure interim CEO Scott Leitz said people will have until Jan. 10 to pay for their coverage.

The MNsure call center is open weekdays from 7:30 a.m. to 8 p.m. and weekends from 9 a.m. - 4:30 p.m. at 651-431-2670 or 1-800-657-3739.


General Helpful Tips

Recommended Browsers

Firefox, Google Chrome, & Internet Explorer 9. Make sure that you are not using an outdated internet browser.

Cell Phone and Tablets

The application does not work with either – must use a PC or laptop

Internal Server Error

Clear history/cache, change browser

400 or 500 Unhandled Service Exception  Error

Clear history/cache, change browser. If error is received at Summary Screen, go back to home page to start a new application.

Unhandled User Error

Cannot use browser back arrowbutton while completing the application – use the MNsure home button on the application page.

Page Size – Can't see Continue/Next button or Payment button

Page is too big. Park your cursor on blank area of page, hit tab, maybe twice, page will move down. Or hit Control hyphen, CTRL (-), on keyboard to minimize page.

Save & Exit Button

Select the Save & Exit button to save information entered and go back later to complete application.

Creating an Account

Address/phone field

Follow format (xxx){nospace}xxx-xxxx  ex: 34 east 4th street … no abbreviations

Creating User Login ID

Can be from 1 – 20 characters long and can only include alphanumeric characters (a-z, A-Z, 0-9)

Creating a Password

Password must include 8 characters of letters, numbers, and special characters.

B) Password must include at least 1 numeric character.

C) Password must include at least 1 uppercase and at least 1 lowercase letter.

D) Password must include at least 1 special character from the following list:

! " # $ % & ' ( ) , . : = ?@ or space character

E) Recently used passwords cannot be reused.

Shared Secret

Minimum of 4 characters

Forgot Password

Select the Forgot Password link and enter your username. It will give you security questions to answer to reset your password.

Forgot Username

Entering an email address will send you the username tied to the email address. (An email address must be registered on the account.)


Unable to Create Online Account

Complete the manual account creation for; be sure to include an email address. Mail the completed form to MNsure with copies of required identification.  You will receive an email confirmation from MNsure within 5-7 business days.

Completing the Application

Required Fields

Only enter data into the required fields (fields with an *).

Hyphenated Names

Do not enter any special characters in your name (no hyphen or periods) .

Middle Name

Do not enter your full middle name. Middle initial is acceptable (do not include a period).

Signature Line

To submit the completed application, your name must match exactly as it was entered in the application. The signature line will not accept any special characters(hyphens, periods etc.)

Application Status

Application pending and have not enrolled in a plan

Select the Enroll in Plans link; if eligible for Medical Assistance or MinnesotaCare, you will receive a packet in the mail.  If eligible for a Qualified Health Plan (with or without tax credits) select the blue Enroll in Plans button to shop and pay for your plan.

Enrolled & Paid but application is still pending

You will receive a packet in the mail from the carrier.

Payment Selection

Select to pay your invoice online or by mail to MNsure.

Enrollment & Payment Confirmation

Select "Go to my Account", then select the "Pay my premium" here link. From this screen you are able to view your enrollment and payment information. 

View/Print Invoice

To view your invoice, select "Go to my Account", then select the "Pay my premium" here link.  If you selected to pay MNsure, select the invoice number to view and print your invoice.


Pay Online

Pay online through your MNsure account by credit/debit card or electronic check.  (If you selected to have MNsure mail you an invoice, you can still make your payment online.)

Pay By Mail w/invoice

MNsure  PO Box 64832  St. Paul, MN 55164-0832

Include MNsure ID on your check.

Walk-in Payment Center w/invoice

DHS Cashier's Office 540 Cedar Street  St. Paul MN 55155

Monday – Friday 8:00a.m. – 6:00p.m.

Only accept check, money order, & cash payments with invoice.  (Include MNsure ID on your check. Cash payments must be exact amounts, they cannot make change)

Issues with e-signature

To avoid issues with e-signature process, we recommend that individuals avoid using special characters, such as dashes, periods, and commas, when entering their name and address for account creation. We also recommend ensuring that the e-signature portion of the application match the name used in the application portion.




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