Rochester dispatch gets an upgrade - KTTC Rochester, Austin, Mason City News, Weather and Sports

Rochester dispatch gets an upgrade

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ROCHESTER, Minn. (KTTC)--  The 911 dispatch center in Rochester is currently working out of their back-up location, while they have what's called Viper installed into their computers.

For the next ten days, dispatchers will answer calls from an office at the County Emergency Operations Center.

Viper is an upgrade to what dispatch is using now and it will soon be the backbone to their telephone system.

The new technology will be a foundation for the more advanced dispatch systems that are being created for law enforcement.

Viper uses a Internet connection instead of land line and sets the stage for more options like being able to text in a 911 emergency.

Communications Manager Gary Mulleneaux says, "VIPER helps us with Voice-Over-Internet phone calls different types of things which are referred to as next generation phone systems, VIPER will allow us to deal with some of the upcoming issues."

 

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